Enlightened Pet Behavior, Inc
Susan Light
Dog Trainer & Cat Behaviorist Los Angeles
Frequently Asked Questions
Welcome to our FAQ section! Here, you'll find answers to some of the most common questions we receive. If you can't find what you're looking for, please book a Free Phone Consultation!
What Training Methods
do you use?
I don't use pain, intimidation, or fear to train your dog or cat. I use science-backed positive reinforcement, counter conditioning/desensitization protocols, management, and enrichment to change behavior.
Do you Offer any Guarantees?
I do not, but not for the reason you might think! I know these methods work, but it's unethical to make promises or give guarantees regarding outcomes. If any trainer/behavior "professional" does, it's a red flag! Animals are sentient and as such, no one can truly guarantee how they will react to a behavior modification program. Underlying health issues, the animal's individual learning history, the time and energy you have available to implement given strategies and much more all affect outcomes. I can promise to show you science-backed methods that are generally very effective and to trouble shoot with you to find the best possible outcomes your animal is capable of.
What is your Service Area?
I service most of the Greater Los Angeles area. I am able to do this by going to different parts of town on different days of the week. From Santa Monica to Van Nuys, Encino to Beverly Hills, it's likely I can make it to your door for a private session.
How Much does it cost?
My prices are clearly listed on my Services Page
Should I do In-Person or Virtual Sessions?
If you're in Los Angeles, you've got options! Which is best depends on your preferences. I love meeting your animals in person, but anything we can accomplish in-person we can accomplish via Virtual Sessions as well. Virtual are preferable for very nervous dogs who would be stressed by my presence. You also receive the recorded session so you'll have it for reference!
When and How do I pay?
A Credit Card is required to secure an appointment, although I generally don't collect deposits (exceptions apply). My booking system will take your credit card number and store it securely. On the day of the service - your hike, session, or the first day of a boarding - I will charge your Credit Card for the full amount, plus a 3% processing fee. If you'd like to avoid the fee, you may pay via Zelle, but you must communicate your wishes and remit payment when due to avoid a charge to your credit card. You will always receive a receipt for payments of any kind.